FITNESS AT HOME - PRIVACY NOTICE

Last updated: 9 November 2026

1. Who we are

Fitness at Home is committed to protecting your personal information and respecting your privacy.

This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

Business: Fitness at Home
Website: www.fitness-athome.co.uk
Email: info@fitness-athome.co.uk
Telephone: 07825 565 823
Business address: 16 Paddock Drive, Ivybridge, Devon, PL21 0UB, United Kingdom.

For data protection purposes, Fitness at Home is the organisation responsible for the personal information described in this notice (the data controller).

2. What personal information do we collect?

We may collect and process the following types of personal information:

Personal and contact information

Full name.
Address and postcode.
Telephone number.
Email address.
Emergency contact details, where appropriate.

Health and fitness information

Medical conditions and relevant medical history.
Current injuries, previous injuries and physical limitations.
Medication information where relevant to your exercise or massage session.
Fitness levels, goals and exercise assessments.
Relevant information about your physical health and wellbeing.

Health information is classed as special category personal data under UK GDPR and receives additional protection.

Other information

Messages and enquiries submitted through our website.
Information provided during telephone calls, text messages and emails.
Client assessment forms and sports massage consultation forms.
Booking and appointment information.

We only aim to collect information that is relevant and necessary to provide our services.

3. How do we collect your information?

We may collect your personal information through:

Contact forms on our website.
Telephone calls.
Text messages.
Emails.
Personal training assessment forms.
Sports massage consultation and medical history forms.
Information you provide directly when using our services.

4. Why do we collect and use your information?

We collect and use your information for the following purposes:

To respond to enquiries and provide information about our services.
To arrange appointments and manage bookings.
To provide personal training and fitness services.
To provide chair-based exercise classes and corporate wellbeing sessions.
To provide mobile sports massage services.
To understand your fitness goals and individual requirements.
To assess relevant health information to help plan appropriate and safe exercise or massage sessions.
To communicate with you about your appointments.
To maintain appropriate client records.
To meet our legal and insurance obligations.
To improve our services and business operations.

5. Our lawful basis for using your information

Under UK GDPR, we must have a lawful reason for collecting and using your personal information.

Depending on the circumstances, we rely on the following lawful bases:

Contract: Where your information is necessary to provide a service you have requested or to take steps before entering into an agreement with you.

Legal obligation: Where we need to retain or provide information to meet legal, tax, accounting or other regulatory requirements.

Legitimate interests: Where we have a genuine business reason for using your information, provided this does not unfairly override your rights and interests.

Consent: Where you have given permission for a particular use of your information, such as certain marketing activities.

For health information, we will identify and rely on an appropriate additional condition under Article 9 of UK GDPR. Where we rely on explicit consent, we will ask for this separately and explain how you can withdraw it.

6. How do we store and protect your information?

We take reasonable steps to keep your personal information secure and prevent unauthorised access, loss, misuse or disclosure.

Client information may be held in:

Paper-based client records and assessment forms.
Enquiries and contact forms submitted through our website.
Business email and communication records.

Paper-based client records are kept securely, with access restricted to those who need the information to provide our services.

We only retain personal information for as long as it is reasonably necessary for the purposes for which it was collected, including any legal, accounting or insurance requirements.

When information is no longer required, it will be securely destroyed or deleted.

7. Do we share your information?

We respect your privacy and do not sell your personal information.

We may share relevant information where necessary with:

Website hosting and technical service providers.
Social media and advertising platforms, including Meta (Facebook and Instagram).
Professional advisers, insurers or legal representatives where necessary.
Relevant authorities where we are legally required to do so.
Emergency services where necessary to protect someone's health or safety.

We only share information where there is an appropriate reason and lawful basis to do so.

8. Facebook and Instagram advertising

Fitness at Home uses Facebook and Instagram to advertise and promote its services.

These platforms are operated by Meta and may use cookies, advertising technologies and other tracking tools to provide advertising services.

If we use advertising tracking technologies on our website, these may collect information about website visits and interactions to help measure advertising performance or provide relevant advertisements.

Where required, we will obtain consent before using non-essential advertising cookies or similar tracking technologies.

Meta also processes personal information in accordance with its own privacy policies.

You can find further information here:

https://www.facebook.com/privacy/policy/

9. How long do we keep your information?

We only keep personal information for as long as necessary.

The length of time we retain information depends on:

The type of information collected.
Whether you are an existing or previous client.
Legal and accounting requirements.
Insurance and record-keeping requirements.
Whether the information is required to deal with a complaint or legal matter.

When information is no longer required, it will be securely destroyed or deleted.

10. Your rights under UK GDPR

You have several rights regarding your personal information.

These include:

Right of access: You can request a copy of the personal information we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete information.

Right to erasure: You can ask us to delete your personal information in certain circumstances.

Right to restrict processing: You can ask us to restrict how we use your information in certain circumstances.

Right to data portability: You may request your information in a commonly used electronic format where this right applies.

Right to object: You can object to certain uses of your personal information, including direct marketing.

Right to withdraw consent: Where we rely on consent, you can withdraw it at any time. This does not affect processing that took place before consent was withdrawn.

To exercise any of these rights, please contact us using the details provided above.

11. Cookies and website tracking

Our website may use cookies and similar technologies to help it function correctly, understand website usage and support advertising activities.

Some cookies are essential for the operation of the website, while others may be used for analytics or marketing.

Where required, we will ask for your permission before placing non-essential cookies on your device.

You can manage cookies through your browser settings and any cookie preference options available on our website.

12. Links to other websites

Our website may contain links to external websites, including Facebook and Instagram.

We are not responsible for the privacy practices or content of external websites. We recommend reading their privacy notices when visiting them.

13. Complaints and concerns

If you have any concerns about how Fitness at Home handles your personal information, please contact us in the first instance.

You also have the right to make a complaint to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

Telephone: 0303 123 1113

14. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business, services or data protection requirements.

The latest version will always be available on our website.

Fitness at Home
www.fitness-athome.co.uk
07825 565 823
info@fitness-athome.co.uk